Move On Scooters, LLC rents equipment to the person accepting this agreement (the “Renter”), including but not limited to mobility scooters, strollers, cribs, baby gear, wheelchairs, walkers, accessories, and related equipment, subject to these Terms and Conditions.
By placing a reservation, accepting delivery, using the rented equipment, or electronically accepting these Terms and Conditions, the Renter acknowledges that they have read, understood, and agreed to these terms.
All rented equipment remains the sole property of Move On Scooters, LLC.
Equipment is delivered in good working condition unless otherwise documented.
The Renter agrees to return all equipment and accessories in substantially the same condition in which they were received, reasonable wear and tear excepted.
The Renter is responsible for the equipment from the time it is delivered until it is collected or otherwise confirmed returned to Move On Scooters, LLC.
Move On Scooters, LLC reserves the right to repossess rented equipment if it is being used in violation of this agreement, subject to applicable law.
Collection of the equipment by a driver does not constitute final confirmation that the equipment has been returned free from damage, missing parts, excessive dirt, or other issues.
Equipment may be transported after pickup and inspected, cleaned, tested, and inventoried at a later time.
Certain damage or missing components may not be visible during pickup and may only become apparent during cleaning, charging, testing, disassembly, or a more detailed post-rental inspection.
Move On Scooters, LLC may document equipment condition using:
If damage, missing components, excessive cleaning, or another chargeable condition is discovered after return, Move On Scooters, LLC may contact the Renter and may charge the payment method on file as authorized by this agreement and permitted by applicable law and payment-network requirements.
Normal wear and tear will not be charged to the Renter.
The Renter is solely responsible for all personal belongings used, carried, stored, placed, or left in or around rented equipment.
This includes, but is not limited to:
Before returning the equipment, the Renter is responsible for checking all baskets, compartments, organizers, pockets, seats, storage areas, cup holders, under-seat areas, stroller compartments, and other areas of the equipment for personal belongings.
Drivers are not required to conduct a complete lost-property inspection at the time equipment is collected.
Equipment may be picked up, transported, stored, cleaned, or inspected before a detailed examination takes place.
If a Renter reports that personal property may have been left in rented equipment, Move On Scooters, LLC will make a reasonable effort to inspect the equipment and determine whether the reported item can be located.
However, Move On Scooters, LLC does not guarantee that any reported item will be found or recovered.
A customer’s statement that an item was last seen, placed, or believed to have been left in rented equipment does not establish that the item was present in the equipment when it was collected or that the item came into the possession, custody, or control of Move On Scooters, LLC.
Until an item is physically located and confirmed by Move On Scooters, LLC, the company cannot represent or guarantee that the item is in its possession.
To the fullest extent permitted by law, Move On Scooters, LLC is not responsible for personal property that is lost, forgotten, misplaced, stolen, damaged, or otherwise unaccounted for before, during, or after a rental.
If personal property is found, Move On Scooters, LLC will make reasonable efforts to notify the Renter and coordinate its return.
The Renter is responsible for any reasonable shipping, postage, courier, special-delivery, or transportation costs requested for the return of personal property.
Any lost property actually found by Move On Scooters, LLC will be handled in accordance with applicable Florida law.
All rented equipment must be used responsibly and only for its intended purpose.
The Renter agrees to take reasonable precautions to protect the equipment from damage.
Damage may include, but is not limited to, damage resulting from:
Damage resulting from these circumstances may result in cleaning fees, repair charges, replacement-part charges, loss-of-use charges where permitted, or full equipment replacement when necessary.
Motorized mobility equipment may only be operated by an adult age 18 or older.
No motorized rented equipment may be operated:
The Renter agrees to operate and handle all equipment with reasonable care and diligence.
The Renter must notify Move On Scooters, LLC as soon as reasonably possible of any accident, collision, malfunction, damage, or significant problem involving the rented equipment.
The Renter is responsible for customer-caused damage to rented equipment beyond reasonable wear and tear.
Depending on the extent of the damage, the Renter may be responsible for:
Replacement value may include the current retail cost of obtaining comparable replacement equipment, taxes, shipping, and reasonable procurement expenses.
The existence of a mechanical problem during a rental does not by itself establish customer-caused damage. Damage determinations may be based on the equipment’s condition, photographs, inspection results, technician findings, customer communications, and other relevant documentation.
All rented equipment remains the sole property of Move On Scooters, LLC.
If rented equipment is lost, stolen, abandoned, intentionally withheld, misplaced, or not returned at the scheduled pickup location, the Renter may be responsible for the full replacement value of the equipment and all accessories provided with the rental.
Replacement value will be based on the reasonable current cost of replacing the equipment and accessories and may include:
Failure to make rented equipment available within 24 hours of the scheduled pickup time without prior authorization may be treated as non-returned equipment.
The Renter authorizes Move On Scooters, LLC to charge the payment method on file for authorized amounts arising from lost or non-returned rental equipment, as permitted by applicable law and payment-network requirements.
Move On Scooters, LLC reserves the right to pursue other available remedies when necessary.
The Renter is responsible for all accessories supplied with the rental.
Accessories may include, but are not limited to:
All accessories must be returned with the equipment.
If an accessory is missing at pickup, the Renter may be charged the reasonable replacement cost.
If an accessory was not available during the original pickup and Move On Scooters, LLC must make an additional trip specifically to retrieve it, a $30 additional pickup fee will apply.
Equipment must be returned in reasonably clean condition.
Normal dirt resulting from ordinary use is expected.
A $20 cleaning fee per item may be charged when equipment is returned with excessive cleaning needs, including:
If professional sanitation, specialized stain removal, or deep cleaning beyond routine cleaning is required, additional reasonable charges may apply.
An optional $20 non-refundable Damage Protection Plan may be purchased for an individual rental item.
The Damage Protection Plan provides limited protection against certain minor accidental incidents occurring during normal use.
The Damage Protection Plan is not insurance and does not eliminate all financial responsibility for damage.
The Damage Protection Plan may cover:
Examples of cleaning that may qualify include:
If the Damage Protection Plan is not purchased, the Renter remains financially responsible for customer-caused damage beyond reasonable wear and tear and for applicable excessive cleaning charges.
Each Damage Protection Plan applies to one individual rental item only.
Separate protection must be purchased for each item for which coverage is desired.
By accepting this agreement, the Renter authorizes Move On Scooters, LLC, to the extent permitted by applicable law and payment-network requirements, to charge the payment method associated with the reservation for amounts properly due under this agreement, including:
Move On Scooters, LLC may take photographs or videos before delivery, during service, at pickup, or during the post-return inspection to document equipment condition.
The Renter acknowledges that the operation and use of mobility equipment and other rented products involve inherent risks.
The Renter assumes responsibility for using the equipment appropriately and in accordance with all provided instructions, manufacturer limitations, and applicable rules.
To the fullest extent permitted by law, the Renter assumes the risks associated with the use, operation, handling, transportation, or storage of the rented equipment.
To the fullest extent permitted by applicable law, the Renter agrees to defend, indemnify, and hold harmless Move On Scooters, LLC, its owners, employees, contractors, agents, and representatives from claims, losses, liabilities, damages, or expenses arising from the Renter’s misuse, negligent use, unauthorized operation, or improper handling of rented equipment.
Nothing in this agreement is intended to release or limit liability that cannot legally be released or limited under applicable law.
Move On Scooters, LLC does not provide deliveries, pickups, equipment exchanges, service calls, or in-person handoffs inside or at theme park locations.
This includes, but is not limited to:
Service is provided only at approved:
A delivery or pickup location located at, inside, or directly associated with a prohibited theme park service area will not be accepted.
If a Renter provides a prohibited service location, Move On Scooters, LLC may:
Refunds will not be provided for delays, missed deliveries, missed pickups, or cancellations caused by the Renter providing an invalid service location or failing to coordinate an approved location.
Move On Scooters, LLC is not responsible for missed plans, transportation expenses, park-access limitations, or other costs resulting from a Renter requesting service at a prohibited location.
Deliveries and pickups are subject to the individual rules and policies of each hotel or resort.
Some properties allow equipment to be left with bell services, concierge, or the front desk, while others require the Renter to be physically present.
When a property requires an in-person handoff, the Renter must be available at the agreed location during the scheduled delivery or pickup window.
Walt Disney World Resort hotels require deliveries and pickups to follow Disney’s applicable third-party mobility-equipment procedures. When an in-person handoff is required, the Renter must be present at the designated meeting location.
The Renter is responsible for providing accurate hotel, resort, building, room, unit, gate, and reservation information when applicable.
Delivery is considered completed when the equipment has been delivered in accordance with the agreed delivery instructions and applicable property rules, including when it has been:
Photographs, driver logs, text messages, GPS information, delivery confirmations, or other reasonable records may be used as evidence that delivery was completed.
Delivery routes may be finalized the evening before the scheduled delivery date.
Reservations placed after 8:00 PM requesting delivery before 8:00 AM the following morning cannot be guaranteed.
Move On Scooters, LLC will make reasonable efforts to accommodate requested delivery times and will communicate the scheduled delivery window to the Renter.
No refund will be issued solely because an early-morning request placed after the cutoff cannot be accommodated.
The Renter is responsible for being available when an in-person delivery or pickup is required.
A 15-minute grace period is provided for scheduled in-person deliveries and pickups.
After the grace period, the driver may be required to leave and continue the delivery route.
If a driver is able to remain at the location and must wait 30 minutes or more, a $40 waiting fee will apply.
Additional trips resulting from a missed appointment may be subject to applicable delivery, pickup, or service fees.
Rental extensions must be requested before the scheduled return time.
Extensions are subject to:
Keeping equipment beyond the scheduled rental period without authorization does not automatically constitute an approved extension.
Mobility scooters are delivered with charged batteries.
The Renter is responsible for properly charging the scooter every night, including days on which the scooter is not used.
The Renter is responsible for:
Service requests resulting from failure to properly charge the scooter, user error, or failure to follow charging instructions may incur a $40 service fee after the first 24 hours of the rental.
This fee is not intended to apply to a verified equipment or battery defect attributable to Move On Scooters, LLC.
Service cannot be performed inside theme parks. Any required equipment service must occur at an approved off-site location.
Move On Scooters, LLC is committed to communicating professionally and respectfully with customers and expects the same standard of conduct toward its employees, drivers, contractors, owners, and representatives.
Customers may raise complaints, dispute charges, request assistance, and express disagreement with the company.
Customers also remain free to share their honest opinions and experiences, including through consumer-review platforms.
Nothing in these Terms and Conditions prohibits, restricts, or penalizes a customer for posting an honest review or expressing a truthful opinion about Move On Scooters, LLC.
However, abusive or inappropriate conduct directed toward employees, drivers, contractors, owners, or representatives is not acceptable.
This may include:
When communications become abusive, threatening, or harassing, Move On Scooters, LLC may require that further communications take place in writing, limit non-essential communications, refuse future rentals, or take other reasonable actions necessary to protect employees and business operations.
Nothing in this section limits a customer’s lawful rights or ability to submit an honest review, legitimate complaint, payment dispute, or legal claim.
Move On Scooters, LLC accepts most major credit cards for payment and identification purposes.
Debit cards may be accepted for rental charges.
Prepaid cards and gift cards are not accepted.
Move On Scooters, LLC may request additional identification where reasonably necessary to verify a reservation or payment method.
Where permitted, authorization holds may be placed for estimated charges or amounts related to the rental.
The Renter represents that they are authorized to use the payment method provided for the reservation.
Move On Scooters, LLC reserves the right to request reasonable identity or payment verification when fraud or unauthorized use is suspected.
Reservations involving suspected stolen, fraudulent, or unauthorized payment methods may be canceled.
Suspected fraudulent transactions may be reported to the payment processor, financial institution, or appropriate authorities when warranted.
Customers are encouraged to contact Move On Scooters, LLC promptly when they believe there is an error or problem with a charge so the company has an opportunity to investigate and attempt to resolve the issue.
Nothing in these Terms and Conditions waives any lawful right the Renter may have to dispute a transaction with their financial institution.
If a payment dispute or chargeback is filed, Move On Scooters, LLC may provide relevant documentation to the financial institution or payment processor, including:
If a dispute is resolved in favor of Move On Scooters, LLC, the Renter remains responsible for any valid unpaid rental amounts, damage charges, replacement costs, or other charges authorized by this agreement, together with any fees that may lawfully be recovered.
Cancellations made 48 hours or more before delivery are eligible for a full refund minus a $10 processing fee.
Cancellations made within 48 hours of delivery are eligible for a 75% refund, minus applicable processing fees.
Same-day cancellations may be charged up to 100% of the reservation amount.
No refunds are provided after rented equipment has been delivered.
Refund eligibility may also be affected by other provisions of these Terms and Conditions when a delivery cannot be completed due to an invalid location, customer no-show, prohibited service location, or other circumstance attributable to the Renter.
By placing a reservation with Move On Scooters, LLC or otherwise opting in through our website, the Renter consents to receive text messages related to:
Marketing and promotional messages will only be sent when the customer has separately provided the required consent.
Message frequency varies.
Message and data rates may apply.
For assistance, reply HELP to a message, call (689) 299-7171, or email [email protected].
Customers may opt out of eligible text messages by replying STOP.
Please review our Privacy Policy for additional information regarding how personal information is handled.
To the fullest extent permitted by applicable law, Move On Scooters, LLC shall not be responsible for the loss, theft, disappearance, or damage of personal property belonging to the Renter or any member of the Renter’s party when such property is placed in, attached to, stored in, transported with, or left in rented equipment.
The Renter assumes responsibility for checking and removing all personal property before equipment is returned.
Nothing in this provision limits liability that cannot legally be excluded under applicable law.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law or another applicable law requires otherwise.
If any provision of these Terms and Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
Any invalid or unenforceable provision will be interpreted as narrowly as reasonably necessary to make it enforceable where permitted.
These Terms and Conditions, together with the reservation details, applicable policies presented during booking, and any written modifications agreed to by Move On Scooters, LLC, constitute the agreement relating to the rental.
No verbal statement by a driver, contractor, or employee modifies these Terms and Conditions unless the modification is confirmed in writing by an authorized representative of Move On Scooters, LLC.
Electronic acceptance of these Terms and Conditions, including acceptance through an online reservation or checkout process, constitutes the Renter’s agreement to be bound by these terms to the extent permitted by applicable law.
By completing the reservation and accepting these Terms and Conditions, the Renter confirms that they have had an opportunity to review them before entering into the rental agreement.
