Move On Scooters, LLC rents equipment to the person signing this agreement (hereinafter referred to as the “Renter”), including but not limited to mobility scooters, strollers, cribs, baby gear, and related accessories, subject to all the terms and conditions set forth in this Rental Agreement.
All equipment remains the property of Move On Scooters, LLC and is delivered in good working condition.
The Renter agrees to return the equipment in the same condition in which it was received, reasonable wear and tear excepted, at the end of the rental period for inspection and recharge of batteries (if necessary), or sooner upon demand by Move On Scooters, LLC. Move On Scooters, LLC reserves the right to repossess the equipment without notice if it is used in violation of the terms of this agreement.
Move On Scooters, LLC shall not be liable or responsible for the loss of or damage to any property left, lost, damaged, stolen, stored or transported by the Renter, its agents, servants, employees, or any other person on the rented equipment, either before or after the return thereof.
The Renter assumes all risk of such loss or damage and waives all claims against Move On Scooters, LLC by reason thereof and agrees to hold Move On Scooters, LLC harmless from and defend and indemnify Move On Scooters, LLC against all claims based upon or arising out of such loss or damage.
The Renter assumes all risk and liability for any loss, damage or injury, including death, to persons or property arising out of the use, operation, or handling of the rented equipment.
The Renter is responsible for the rented equipment and agrees to reimburse Move On Scooters, LLC the full cost of replacement upon demand for any damage, loss, theft, or destruction of the rented equipment.
The Renter understands and authorizes that Move On Scooters, LLC may obtain any repair costs or replacement costs of the rented equipment.
Equipment Care & Proper Use
All rented equipment must be used responsibly and only for its intended purpose.
The Renter agrees to take reasonable precautions to protect the equipment from damage, including but not limited to avoiding the following situations:
Damage caused by any of the above situations may result in cleaning fees, repair charges, or replacement costs.
Use Restrictions
Under no circumstances shall the rented equipment be used or operated by any person:
a) Under the age of 18
b) While under the influence of alcohol, intoxicants, or narcotics
c) In an unsafe, negligent, or reckless manner
The Renter agrees to operate the equipment with reasonable care and diligence and to comply with the terms of this agreement.
The Renter shall notify Move On Scooters, LLC immediately of any accidents or damage resulting from the use or operation of the equipment.
Indemnification
The Renter shall defend, indemnify, and hold harmless Move On Scooters, LLC, all of its agents, officers, servants, and employees from and against any and all losses, liability claims, damages, injuries, demands, actions, and causes of action whatsoever arising out of or related to the use, operation, or handling of the rented equipment, provided such loss or damage was not caused by the fault or gross negligence of Move On Scooters, LLC.
The Renter assumes all costs and expenses, including legal fees and disbursements, arising out of the use or operation of the equipment.
Theme Park Delivery and Pickup Restrictions
Move On Scooters, LLC does not provide deliveries, pickups, exchanges, service calls, or in-person handoffs at any theme park location under any circumstances.
This policy includes, but is not limited to:
Move On Scooters, LLC only provides delivery and pickup services at approved hotels, resorts, vacation rentals, private residences, and other pre-approved off-site locations.
Any delivery or pickup address submitted by the renter that is located at, within, or directly associated with a theme park will not be accepted as a valid service location.
If a renter provides a theme park location for delivery or pickup, Move On Scooters, LLC reserves the right to:
No refund will be issued for delays, failed deliveries, failed pickups, or cancellations resulting from the renter providing an invalid theme park location or failing to coordinate an approved off-site location.
Move On Scooters, LLC is not responsible for any inconvenience, missed plans, transportation issues, park access limitations, or additional costs resulting from the renter’s request for service at a prohibited location.
Equipment Loss, Theft, or Non-Return
All rented equipment remains the sole property of Move On Scooters, LLC.
If any rented equipment is lost, stolen, abandoned, misplaced, or not returned at the scheduled pickup time and location, the Renter authorizes Move On Scooters, LLC to immediately charge the credit card on file for the full retail replacement value of the equipment and all accessories provided with the rental.
Replacement value will be determined solely by Move On Scooters, LLC based on the current retail cost of the equipment and accessories, including taxes, shipping, and replacement procurement costs.
Failure to return rented equipment within 24 hours of the scheduled pickup time, without prior authorization, will be considered equipment loss and replacement charges may be applied immediately.
The Renter agrees that these charges are reasonable, necessary, and authorized, and expressly authorizes Move On Scooters, LLC to charge the payment method on file without further notice.
Move On Scooters, LLC reserves the right to pursue additional legal remedies if necessary.
Lost or Missing Accessories & Extra Pickup Fee
The Renter is responsible for all accessories provided with the rental equipment including but not limited to:
All accessories must be returned at the time of equipment pickup.
If any accessory is missing when Move On Scooters, LLC arrives for pickup, the Renter authorizes Move On Scooters, LLC to charge the credit card on file for the replacement cost.
If the accessory is not available during pickup and Move On Scooters, LLC must return later to retrieve it, an additional $30 extra pickup fee will be charged.
Cleaning Fee Policy
All equipment must be returned in reasonably clean condition.
Items returned with excessive dirt, sand, food residue, stains, or bodily fluids (including vomit or urine) beyond normal family use will incur a $20 cleaning fee per item.
If professional sanitation or deep cleaning is required, additional charges may apply.
Damage Protection Plan (Optional)
An optional $20 non-refundable Damage Protection Plan may be added to the rental to provide limited protection for certain accidental incidents that may occur during normal use of the equipment.
The Damage Protection Plan may cover:
Examples of excessive cleaning may include:
The Damage Protection Plan does NOT cover:
If the Damage Protection Plan is not purchased, the Renter is fully responsible for all damages and excessive cleaning.
Each Damage Protection Plan applies to one individual item only. Separate protection must be purchased for each item in order to receive coverage.
Damage & Loss Authorization
By signing this agreement, the Renter authorizes Move On Scooters, LLC to charge the credit card on file for:
Photos may be taken at delivery and pickup to document equipment condition.
Credit and Debit Card Policies
Move On Scooters, LLC accepts most major credit cards for identification and payment.
Debit cards may be used for payment of rental charges. Prepaid or gift cards are not accepted.
Move On Scooters, LLC reserves the right to place authorization holds for estimated charges or damages.
Additional identification may be required at the time of rental.
Fraudulent Transactions & Identity Verification
The Renter affirms that the payment method used for the reservation is authorized.
Move On Scooters, LLC reserves the right to request identity verification at any time.
Use of stolen or unauthorized payment methods may result in cancellation and notification to authorities.
Chargeback & Payment Disputes
By completing a reservation, the Renter agrees to contact Move On Scooters, LLC directly to resolve any concerns before initiating a chargeback with their bank or credit card company.
Move On Scooters, LLC may provide all documentation including signed agreements, communications, and delivery confirmations to contest any dispute.
If a chargeback is filed after services have been rendered and the dispute is resolved in favor of Move On Scooters, LLC, the renter agrees to be responsible for all associated dispute fees and costs.
Delivery Confirmation
Delivery is considered complete once the equipment has been:
Photos, delivery confirmations, and driver logs may be used as proof of delivery.
Same-Day and Early-Morning Delivery
Delivery routes are finalized the evening before each delivery day. Reservations placed after 8:00 PM requesting delivery before 8:00 AM the following morning cannot be guaranteed. Move On Scooters, LLC will make every reasonable effort to accommodate the requested time and will confirm the scheduled delivery window directly with the Renter. No refund will be issued for delays resulting from reservations placed after this cutoff.
Cancellation Policy
Cancellations made 48 hours or more before delivery receive a full refund minus a $10 processing fee.
Cancellations made within 48 hours receive a 75% refund minus processing fees.
Same-day cancellations may be charged up to 100% of the rental.
No refunds are issued once the equipment has been delivered.
Wait Time & Missed Appointment Policy
A 15-minute grace period is allowed for deliveries and pickups.
If the driver must wait 30 minutes or more, a $40 waiting fee will apply.
Rental Extensions
Rental extensions must be requested prior to the scheduled return time and are subject to availability.
Battery & Service Responsibility
Scooters are delivered fully charged.
The Renter is responsible for charging the scooter each night to ensure it is ready for use the following day, even on days the scooter is not used. This includes ensuring the charger is properly plugged in and the outlet has power.
Battery replacement requests after 24 hours of rental may incur a $40 service fee.
Move On Scooters, LLC does not have access inside theme parks. Service must occur at designated meeting locations outside the parks.
Text Message Consent
By placing a reservation with Move On Scooters, LLC or opting in through our website, the renter consents to receive text messages from Move On Scooters, LLC regarding:
Message frequency varies. Message and data rates may apply.
For support, reply HELP to any message, call us at (689) 299-7171, or email [email protected].
You can opt out at any time by replying STOP to any text message you receive from us.
For more information on how we handle your data, please review our Privacy Policy.
