Effective Date: 07/01/2026

Move On Scooters, LLC (“we,” “us,” or “our”) operates the website moveonscooters.com. This Privacy Policy explains how we collect, use, and protect your information when you use our website, book a rental, or communicate with us.

Information We Collect

When you make a reservation or contact us, we may collect:

• Name, phone number, and email address
• Delivery address (hotel, resort, vacation rental, or private residence)
• Rental dates and equipment selection
• Rider or passenger weight (for equipment sizing)
• Payment information (processed securely by Stripe — we do not store your card details)
• Communications you send us by phone, text, email, or website form

We also collect standard technical information such as IP address, browser type, and cookies when you visit our website.

How We Use Your Information

We use your information to:

• Process and deliver your rental
• Communicate with you about your reservation, delivery, and pickup
• Provide customer support
• Send you optional marketing or promotional messages (only if you opt in)
• Comply with legal obligations

SMS and Mobile Communications

If you opt in to receive text messages from Move On Scooters, LLC, we will use your phone number to send you messages regarding your reservation, delivery updates, customer care, and — if you separately opt in — marketing and promotional content.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

Opt-Out

If you wish to be removed from receiving future SMS communications from Move On Scooters, LLC, you can opt out at any time by replying STOP to any text message you receive from us. To opt out of marketing emails, click the unsubscribe link at the bottom of any marketing email we send.

Who We Share Your Data With

We do not sell your personal information. We only share your information with:

• Stripe — to process payments securely
• Delivery partners and drivers — only the information needed to complete your delivery
• Legal authorities — if required by law or to protect our rights

We do not share your information with any third parties for marketing or promotional purposes.

Cookies

Our website uses cookies to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings.

Embedded Content

Pages on this site may include embedded content (videos, maps, images). Embedded content from other websites behaves as if you visited that website directly and may collect data about you.

How Long We Retain Your Data

We retain reservation and customer records for as long as necessary to provide our services and comply with legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request that we correct or delete your personal data
• Withdraw consent to marketing communications at any time

To exercise these rights, contact us at [email protected].

Contact Us

If you have any questions about this Privacy Policy, contact us at:

Move On Scooters, LLC
Email: [email protected]
Phone: (689) 299-7171
Website: moveonscooters.com