Move On Scooters, LLC rents to the person signing this agreement (further known as Renter) for (mobility scooter) subject to all the terms and conditions set forth in this Rental Agreement and that Renter agrees: The mobility scooter is the property of Move On Scooters, LLC and is in good condition.
Renter will return the mobility scooter/equipment in the same condition as when received, at the end of the rental period for inspection and recharge of battery (if necessary), or sooner, upon the demand by Move On Scooters, LLC and Move On Scooters, LLC may repossess the mobility scooter/equipment without demand at any time if it is used in violation of the terms of this agreement.
Move On Scooters, LLC, shall not be liable or responsible for the loss of or damage to any property left, lost, damaged, stolen, stored or transported by Renter, its agents, servants, employees, or any other person on the mobility scooter/equipment, either before or after the return thereof.
Renter assumes all risk of such loss or damage and waives all claims against Move On Scooters, LLC by reason thereof and Renter agrees to hold Move On Scooters, LLC harmless from and to defend and indemnify Move On Scooters, LLC against all claims based upon or arising out of such loss or damage. Renter assumes all risk and liability for any loss, damage or injury, including death, to persons or property of Renter or others arising out of the use, operation or driving of the mobility scooter /equipment. Renter is responsible for the mobility scooter / equipment and will reimburse Move On Scooters, LLC the full cost of replacement upon demand for any damage, loss, theft, or destruction of the mobility scooter/equipment.
The Renter understands and authorizes that Move On Scooters, LLC will obtain any repair costs or the replacement costs of the mobility scooter/equipment. The following restrictions are cumulative and each shall apply to every use, operation or driving of the mobility scooter/equipment. Under no circumstances shall the mobility scooter/equipment be used, operated by any person: a) under the age of 18 or b) while under the influence of intoxicants or narcotics; or c) in an unsafe manner.
Renter shall defend, indemnify and hold harmless Move On Scooters, LLC, all of their agents, officers, servants, and employees from and against any and all losses, liability claims, damages, injuries, demands, actions and causes of action whatsoever, arising out of or related to any loss, damage or injury claimed by persons that may arise from the use, operation or driving of the mobility scooter/equipment, provided that such loss or damage was not caused by the fault or gross negligence and willful misconduct of Move On Scooters, LLC or its employees.
Renter assumes all costs and expenses of every kind and nature, including legal fees and disbursements arising out of and in connection with the use, operation or driving of the mobility scooter/equipment.
Move On Scooters, LLC assumes no liability or responsibility for any acts or omissions of Renter or of Renters agents, servants, or employees.
Renter shall require drivers to operate the mobility scooter/equipment with reasonable care and diligence and comply with the terms of this agreement. Renter shall notify Move On Scooters, LLC immediately of any and all accidents and damage resulting from the use, operation or driving of the mobility scooter/equipment. Renter agrees to pay all costs, expenses, and attorney’s fees incurred by Move On Scooters, LLC in collecting sums due or in regaining possession of mobility scooter/equipment or in enforcing or recovering any damage, losses or claims against Renter.
Renter or the driver of the mobility equipment shall in no event be deemed the agent or employee of Move On Scooters, LLC in any manner or for any purpose whatsoever.
Any individual executing this Agreement as Renter in a representative capacity shall be bound personally, jointly and severally, with such fiduciary, corporation or other entity as to all obligations, expressed or implied, arising hereunder.
If any provisions hereof or the application of any provisions to any person or circumstance is held invalid or unenforceable, the remainder hereof and the application of such provision to other persons or circumstances shall remain valid and enforceable.
Credit and Debit Card Policies:
Move On Scooters, LLC accepts most major credit cards for credit identification and payment at the time of rental. Debit Cards can be used as a form of payment of rental charges. Note: Prepaid Debit/Gift cards are not acceptable methods of credit or identification. One of the above mentioned cards must be presented.
Move On Scooters, LLC reserves the right, in its sole discretion, to seek a Debit or Credit Card authorization hold of the estimated rental charges. When using a debit or credit card at Move On Scooters, LLC, if you fail to return the Unit as agreed, Move On Scooters, LLC will obtain additional authorizations from your account to cover the cost.
Positive identification in addition to your driver’s license may be required at the time of rental.
Fraudulent Transactions and Identity Verification
Disputing charges after service is completed without attempting resolution directly with Move On Scooters constitutes breach of agreement, and we reserve the right to recover all fees and damages incurred.
Damage Waiver & Damage Responsibility
Minor Damage Waiver (Optional)
An optional $20 non-refundable Damage Waiver may be added to cover minor cosmetic wear and tear only.
Minor cosmetic wear includes:
The Damage Waiver does NOT cover:
If the Damage Waiver is not added, the Renter is fully responsible for all damages, including minor cosmetic damage.
Each Damage Waiver applies to one individual item only. Separate waivers must be purchased for each item to obtain coverage.
Cleaning Fee Policy
All equipment must be returned in reasonably clean condition.
Items returned with excessive dirt, food residue, sand, stains, or bodily fluids (including vomit or urine) beyond normal family use will be subject to a $20 Cleaning Fee per item.
If deep cleaning, sanitation treatment, or professional cleaning services are required, additional charges may apply, including loss of use if the item cannot be immediately re-rented.
Damage & Loss Authorization
By signing this agreement, the Renter authorizes Move On Scooters, LLC to charge the credit card on file for:
The Renter acknowledges full responsibility for the rented items from the time of delivery until they are returned and verified by Move On Scooters staff.
Equipment returned in a condition significantly different from the original delivery condition (beyond normal wear and tear) will be subject to repair or replacement charges.
Photos may be taken at delivery and pickup to document condition.
Documentation and receipts will be provided upon request.
Payment Processing Fees
All transactions processed through Stripe or any third-party payment processor are subject to non-refundable processing fees. These fees are retained by the payment processor and are not reimbursed to Move On Scooters, LLC when a transaction is refunded or canceled.
In the event of a reservation cancellation — regardless of the date, timing, or reason relative to the rental start date — the Renter remains fully responsible for the payment processing fee associated with the original transaction.
The current processing fee is 2.9% of the total transaction amount plus $0.30 per transaction, or as otherwise determined by the payment processor at the time of payment. This amount will be deducted from any refund issued to the Renter.
By completing a reservation or payment, the Renter acknowledges and agrees to these terms and authorizes Move On Scooters, LLC to withhold or deduct the applicable processing fees from any refund amount.
Cancellation Policy:
Cancellations made 48+ hours before delivery receive a full refund minus a $10 processing fee. Cancellations within 48 hours receive a 75% refund minus the processing fee. Same-day cancellations may be charged up to 100% of the rental. No refunds are issued once the equipment has been delivered.
Wait Time & Missed Appointment Policy:
A 15-minute grace period is allowed for all deliveries and pick-ups. If the driver needs to wait 30 minutes or more, a $40 waiting fee will be charged.
If no contact is made and the renter is unavailable at the scheduled time, the appointment may be rescheduled (based on availability) or subject to cancellation.
Rental Extensions:
The mobility scooter/equipment is due back at the date/time specified on the rental agreement. If you need to extend your rental, you must call us prior to expiration.
Battery & Service Responsibility
Scooters are delivered fully charged. The Customer is responsible for ensuring the charger is plugged in, turned on, and that the outlet has power — the indicator lights must be ON to confirm proper charging. The Customer must keep the charger with the scooter at all times. Any battery replacement requested after 24 hours of rental will incur a $40 service fee. Move On Scooters does NOT have access inside any theme parks; if the scooter loses charge inside a park, the Customer must bring the scooter to the designated meeting location outside the park for service or battery replacement.
Text Message Consent:
By placing a reservation or rental order with Move On Scooters, LLC, the Renter consents to receive text messages from Move On Scooters, LLC regarding their order, including booking confirmations, delivery updates, pickup reminders, and customer support messages. Message frequency may vary. Standard message and data rates may apply. The Renter may reply “STOP” at any time to opt out of future messages.
Move On Scooters, LLC will not use phone numbers collected for marketing unrelated to rental services without prior written consent. For questions or assistance, Renter may contact our support line at (689) 299-7171.
