Get answers to frequently asked questions about our mobility scooter rentals in Orlando, delivery process, policies, and more.
Delivery Hours: From 6 AM to 8 PM – 7 Days a Week.
At checkout, you’ll select a preferred time, but please note that all deliveries and pickups are scheduled within a 1-hour window (e.g., 10:00 AM–11:00 AM). This allows us to efficiently coordinate multiple stops throughout the Orlando area.
If you have a preferred time within that window, feel free to leave a note at checkout—we’ll do our best to accommodate your request whenever possible.
We offer free, flexible, on-time delivery and pickup at hotels, resorts, and timeshares. When allowed, we can also drop off at the hotel concierge. For Disney hotels with special rules, we’ll meet you in person. We also deliver to vacation rentals in Orlando, Celebration, Lake Buena Vista, Bay Lake, Kissimmee, and Davenport.
Yes, you can have one delivery and a different pickup location. Please add the pickup address to the notes at checkout.
Battery life depends on rider weight and how the scooter is used throughout the day. When fully charged, guests can enjoy a full park day. The scooter must be charged for at least 9 hours overnight at your hotel to ensure proper performance.
Yes, we deliver to Disney Resorts. For Disney Resorts that don’t allow bell desk drop-off, we’ll arrange to meet you in person at the main entrance or lobby.
No. We do not deliver or pick up scooters inside theme parks. All rentals are delivered to hotels, resorts, or vacation homes only.
Yes, you can rent a scooter for one day!
💡 Please note: The price is the same as a two-day rental — so you can keep it overnight at no extra cost!
If you plan to primarily transport the scooter, we recommend the Go-Go line. These scooters can be easily disassembled and reassembled by one person. Before placing your order, please review the weight limits. The Go-Go models are designed to fit in SUVs, minivans, and sedans.
Yes. On all of our models except the Victory 10, the battery pack can be removed and brought inside your room for convenient charging.
Simply lift the battery pack from the scooter and plug it into a standard wall outlet.
The Victory 10 battery is not removable, so the scooter must be parked near an outlet to charge.
If you’re unsure which model you have, feel free to contact us — we’re happy to help.
No. Mobility scooters are designed for single-rider use. For safety reasons, they cannot support multiple riders simultaneously. Riding with more than one person can damage the scooter and is not allowed at theme parks or resorts.
Yes, all our scooters are allowed in all Disney transportation.
Yes. All strollers are allowed.
Absolutely. Every stroller is:
• Deep cleaned
• Sanitized
• Fabric spot-treated
• Wheels disinfected
before each rental.
We understand normal use happens. However, if a stroller is returned excessively dirty — including heavy spills, sand, mud, vomit, bodily fluids, or strong odors — a $20 cleaning fee may apply.
Additional sanitation fees may apply if deep cleaning is required.
Thank you for helping us keep our equipment safe and hygienic for all families.
Please notify us immediately. Accidental damage may result in repair or replacement charges depending on severity.
No, there is no deposit required.
You will receive a confirmation email. But if you have any questions or concerns, please contact us by email or phone/text.
We provide a 10% discount for veterans. Simply send us your Veteran ID, and we will gladly apply the discount to your reservation.
– 48+ hours notice before reservation starts→ full refund minus $10 fee
– Within 48 hours → 25% fee + $10 fee
– After delivery → no refunds
– Early returns → no partial refunds
Full policy available here.
5 beeps: The gear lever (behind the seat) is in Neutral. Switch it to Drive, then turn the key off and back on. (This is the most common issue!)
6 beeps: The throttle is being touched when turning on. Remove your hands completely, then turn the key off and back on.
1 or 2 beeps while driving: The scooter is overloaded — either too much weight or a very low battery.
7, 8, or 9 beeps: Internal error. Please call customer service right away.
Beeping while charging: The scooter won’t turn on if it’s still plugged in. Unplug it first.
