Get answers to frequently asked questions about mobility scooter rentals, delivery process, policies, and more.
On average, most guests cover around 6 miles per day, and our electric scooters are designed to handle a full park day’s use with a single overnight charge.
To ensure optimal performance:
✔️ Charge the battery fully overnight before heading out.
✔️ Bring the charger with you and top up the battery while stopping for meals or breaks.
✔️ Charge in two ways – directly while the battery is in the scooter or by removing it and charging in your hotel room or vacation home.
Factors like rider weight and terrain can impact battery life. To help us recommend the best scooter for your needs, please provide accurate information about the rider’s weight and expected daily use when booking.
We provide free in-person, on-time delivery and pickup services to all the theme park hotels, resorts, and timeshares. Additionally, we offer bell desk pickup and delivery services to all other theme park-owned resorts. We also deliver to vacation rentals in Orlando, Celebration, Lake Buena Vista, most of Kissimmee, and Davenport. It’s important to note that most Disney hotels have different rules, and we will arrange to meet in person at the time of delivery and pickup.
You may cancel an order at any time prior to the delivery day and receive a 100% payment refund or a credit towards a future reservation, whichever you prefer. All refunds will be credited back to the exact debit/credit card that was originally charged. If the original payment method is no longer valid, a future rental credit voucher can be issued.
If you will mostly be transporting the scooter, we recommend the iRide or the Go-Go Sport line of scooters. They can be disassembled and reassembled by one able-bodied person. Please review the weight limits before placing your order. The Victory scooter can also be disassembled, but it requires a larger vehicle with a hatchback for transport.
You will receive a confirmation email when you place the order. You can also email us with any questions at moveonscooters@gmail.com
Our scooters are water-resistant. In Florida, it rains quite often, but usually for very short bursts. If it starts to rain, it is highly recommended that you seek a covered area immediately. In a worst-case scenario, try to keep the “dashboard” (the center console and handlebars) covered and dry. The scooter’s electronic components will malfunction if they are exposed to rain, and a safety shutdown mode will prevent operation until all of the components dry out.
Your credit card is charged the full rental amount at checkout. Move On Scooters does not charge a security deposit.
Our customers typically use the scooters throughout the entire day without needing to recharge. To maximize battery life, we recommend turning the scooter off when stationary and charging it overnight at your hotel.
We provide prompt scooter delivery to hotels, resorts, and vacation homes across Orlando, making your vacation smooth and worry-free. With trusted service and well-maintained equipment, you can explore with ease. Your convenience and peace of mind are our top priorities.
© 2025 Move On Scooters, LLC.
