Find quick answers about Orlando scooter rentals, delivery, pickup, battery life, Disney resort rules, and rental policies.
Everything you need to know about where we deliver, how timeframes work, and pickup options.
We offer free, flexible delivery and pickup at hotels, resorts, timeshares, and vacation rentals in the Orlando area.
When allowed, we can leave your rental with bell services or hotel concierge. For Disney Resorts and other locations with special rules, an in-person handoff may be required.
We also deliver to vacation rentals in Orlando, Celebration, Lake Buena Vista, Bay Lake, Kissimmee, and Davenport.
At checkout, you’ll select a preferred time, but all deliveries and pickups are scheduled within a 1-hour window, such as 10:00 AM to 11:00 AM.
This allows us to coordinate multiple stops throughout the Orlando area.
Yes. We accept same-day reservations when availability allows.
For same-day delivery, the order must be placed at least 2 hours before your requested delivery window.
Orders placed after business hours (after 8:00 PM) cannot be guaranteed for the 6:00 AM to 7:00 AM delivery window, as our schedule for the next day is prepared in advance.
If you place an overnight reservation requesting early morning delivery, we will review it as soon as we open and confirm the earliest available delivery window starting at 7:00 AM.
Yes. You can have one delivery location and a different pickup location.
Please add the pickup address in the notes at checkout. The pickup location must be approved by our team because it needs to be within our delivery area.
Yes. We deliver to Disney Resorts.
For Disney Resorts that do not allow bell desk drop-off, we’ll arrange to meet you in person at the main entrance or lobby.
No. We do not deliver or pick up scooters inside theme parks, Disney Springs, or Universal CityWalk.
All rentals are delivered to hotels, resorts, or vacation homes only.
Important information about battery life, charging, scooter size, and daily use.
Battery life depends on rider weight and how the scooter is used throughout the day.
When fully charged, guests can usually enjoy a full park day. To ensure proper performance, the scooter must be charged for at least 9 hours overnight at your hotel.
Yes. On all of our models except the Victory 10, the battery pack can be removed and brought inside your room for convenient charging.
Simply lift the battery pack from the scooter and plug it into a standard wall outlet.
The Victory 10 battery is not removable, so the scooter must be parked near an outlet to charge.
If you’re unsure which model you have, feel free to contact us. We’re happy to help.
If you plan to transport the scooter often, we recommend the Go-Go line.
These scooters can be easily disassembled and reassembled by one person. Before placing your order, please review the weight limits.
The Go-Go models are designed to fit in SUVs, minivans, and most sedans.
Both are great options.
A 4-wheel mobility scooter provides more stability, balance, and extra leg room.
A 3-wheel scooter is usually easier to maneuver in tighter spaces.
No. Mobility scooters are designed for single-rider use only.
For safety reasons, they cannot support multiple riders at the same time. Riding with more than one person can damage the scooter and is not allowed at theme parks or resorts.
Helpful answers for guests visiting Disney, Universal, resorts, and attractions.
Yes. Our scooters are generally allowed on Disney transportation.
Please follow Disney Cast Member instructions when boarding buses, monorails, boats, or the Skyliner.
Yes. Our strollers meet Disney and Universal stroller size requirements.
Absolutely. Every stroller is:
before each rental.
Answers about deposits, credit card charges, damage protection, cleaning, insurance, and cancellations.
Our optional Damage Protection Plan is $20 per item and provides limited protection for certain incidents that may occur during normal use of the equipment.
The plan may cover:
This plan helps provide peace of mind so families can enjoy their trip without worrying about unexpected minor issues during their vacation.
The Damage Protection Plan does not cover:
If the Damage Protection Plan is not added, the renter is responsible for all damage or excessive cleaning during the rental period.
No. Move On Scooters is a private-pay vacation rental service. We do not bill insurance, Medicare, or Medicaid.
Our rentals are designed for short-term Orlando vacations, hotel stays, resort stays, and vacation homes.
Customers can book directly online and pay by credit or debit card at checkout.
Yes. You can rent a scooter for just one day.
We expect normal use, but please return all rental items in the condition you received them.
Please avoid food, drinks, sunscreen, smoke, sand, mud, or heavy staining on scooters, strollers, wheelchairs, and baby gear.
Items returned beyond normal use may require extra cleaning. Excessive food, spills, vomit, smoke odor, sunscreen stains, or heavy staining may result in a $25 per item cleaning fee or full replacement cost if the item cannot be properly cleaned or restored.
For strollers, please be especially careful with mineral sunscreen, as it can leave white stains on the fabric and requires deep cleaning.
Please notify us immediately.
Accidental damage may result in repair or replacement charges depending on the severity.
Your credit card is charged when you complete your reservation online.
No deposit is required.
You will receive a confirmation email once your reservation is complete.
If you have any questions or concerns, please contact us by email, phone, or text.
Yes. We provide a 10% discount for veterans.
Simply send us your Veteran ID, and we will gladly apply the discount to your reservation.
Our cancellation policy is:
Quick help if your scooter is beeping, not moving, or something does not look right.
Yes. We offer emergency scooter support in the Walt Disney World area for situations where your scooter stops working during your trip.
We’ll first guide you through a quick troubleshooting process by phone or text, as many issues can be resolved immediately.
If needed, we can arrange a meet-up in an accessible location to assist with a battery swap or replacement unit, subject to availability.
An emergency support fee of $40 applies for on-site assistance.
Please note:
If your scooter is beeping and not moving, check the following:
Get a quick answer before booking. Text is the fastest way to reach us.
